Shipping policy
Shipping Policy
Last Updated: June 2026
At Flare, every order is important to us. This Shipping Policy explains how orders are processed, produced, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined below.
Order Processing
After an order is placed, it enters our order processing system for verification and preparation.
Orders are generally processed within 1–3 business days.
Processing times may be extended during periods of high demand, promotional events, holidays, or circumstances beyond our control.
Orders cannot be guaranteed for modification once they have entered production or fulfillment.
Made-to-Order Production
Many Flare products are produced after an order is placed.
Production timelines vary depending on product availability, manufacturing schedules, seasonal demand, and order volume.
Estimated production times displayed on our website are estimates only and are not guaranteed delivery dates.
While we strive to meet all estimated timelines, delays may occasionally occur due to:
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Manufacturing capacity
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Supply chain disruptions
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Material shortages
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Weather events
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Carrier delays
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Customs processing
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Other circumstances beyond our reasonable control
Flare is not responsible for delays caused by shipping carriers, customs authorities, weather events, labor disruptions, or other external factors.
Shipping Methods
Shipping methods and estimated transit times are displayed during checkout when available.
For many orders, Flare offers:
Flare® Standard Delivery
Estimated transit time: 5–8 business days after shipment.
Transit times are estimates only and are not guaranteed.
Shipping carriers may experience delays outside of our control.
Order Tracking
Once your order has been prepared for shipment, tracking information may be provided via email.
Please note:
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Tracking information may be generated before carrier movement occurs.
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Carrier scans may take several business days to appear.
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Tracking updates are controlled by the shipping carrier and may not update continuously.
A tracking number does not necessarily indicate that the package is immediately in transit.
Shipping Destinations
Flare currently ships to select countries and regions.
Availability of shipping destinations may change without notice.
Customers are responsible for ensuring that products may legally be imported into their destination country.
International Orders
For international shipments:
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Delivery times may vary significantly by destination.
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Customs inspections may cause delays.
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Import duties, taxes, VAT, brokerage fees, and customs charges are the responsibility of the recipient unless otherwise stated.
Flare is not responsible for customs-related delays or fees imposed by government authorities.
If an international shipment is refused, abandoned, or returned due to unpaid customs fees, the customer may be responsible for associated costs.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
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Contact us immediately at help@flarehq.us.
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We will attempt to update the address if the order has not entered fulfillment.
Flare is not responsible for orders shipped to addresses provided incorrectly by the customer.
Additional shipping fees may apply if a package must be re-routed or re-shipped.
Lost Packages
If tracking indicates that a package has been lost in transit, please contact us at:
We may require a reasonable investigation period with the shipping carrier before issuing a replacement or refund.
Lost package claims are evaluated on a case-by-case basis.
Delivered but Not Received
If tracking indicates that a package has been delivered but you cannot locate it:
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Check with household members and neighbors.
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Verify the shipping address used during checkout.
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Contact the carrier directly.
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Contact us at help@flarehq.us.
Flare is not responsible for theft or loss occurring after a package has been marked as delivered by the carrier.
However, we will work with customers whenever possible to assist in locating shipments.
Damaged Shipments
If your order arrives damaged:
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Contact help@flarehq.us within 7 days of delivery.
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Include your order number.
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Provide clear photographs of the product and packaging.
We will review the claim and determine an appropriate resolution.
Shipping Delays
Estimated shipping and delivery dates are estimates only.
Flare does not guarantee delivery by a specific date unless explicitly stated in writing.
Delays caused by carriers, customs authorities, weather events, labor disruptions, high order volumes, or other circumstances beyond our control do not automatically qualify for refunds.
Order Status Questions
For assistance regarding order status, tracking, shipping updates, or delivery issues, please contact:
Our support team will make reasonable efforts to assist with all shipping-related inquiries.
Contact Us
For shipping-related questions, please contact:
Email: help@flarehq.us
Website: flarehq.us